1. Wallet Funding

Funds added to your Payvionbank wallet through supported payment gateways are credited only after successful transaction verification. Please ensure your payment details are correct before confirming any transaction.

2. Non-Refundable Payments

Wallet funding, service fees, and account-related payments are generally non-refundable once processed successfully, except where refunds are required by applicable law.

3. Failed or Reversed Transactions

If a payment fails or is reversed by the payment provider, no funds will be credited to your wallet. Any discrepancies should be reported within 24 hours of the transaction.

4. Wallet Usage

Wallet balances can be used for supported services on the platform. Wallet transfers between users are only permitted where explicitly enabled.

5. Withdrawal Eligibility

• Completed account verification (KYC)
• Valid and accurate bank account details
• Compliance with platform policies
• Sufficient withdrawable balance

6. Withdrawal Processing

Withdrawal requests are reviewed before approval. Processing time may vary depending on verification checks, system reviews, and banking networks.

7. Rejected Withdrawals

Withdrawals may be declined due to incorrect bank details, suspected misuse, policy violations, or insufficient balance. In such cases, funds may be returned to your wallet.

8. Administrative Rights

Payvionbank reserves the right to delay, suspend, or decline any refund or withdrawal request where misuse, fraud, or policy violations are suspected.

9. Chargebacks & Disputes

Initiating chargebacks without contacting support first may result in account restrictions while investigations are conducted.

10. Policy Updates

This policy may be updated periodically. Continued use of the platform indicates acceptance of the most recent version.

11. Contact Support

For refund or withdrawal questions, reach our support team at support@payvionbank.online.